Introduction
This website (the "Site") offers information, products, and services related to real estate (the "Services") that Wahab Khan, a licensed REALTOR® with Executive Real Estate Services Ltd., Brokerage ("we", "us", or "our"), provides. We operate this website and may use third party contractors to support the delivery of the Services and the Site ("Service Providers").
If you are a visitor to this Site, this Privacy Policy and Terms of Use applies to you and describes our policies and practices regarding the collection, use, and disclosure of your personal information in connection with your use of the Site. We act as the controller of your personal data, and our Service Providers assist us in providing the Services solely in their capacities as service providers and data processors.
This Privacy Policy and Terms of Use does not apply to any websites, applications, or other online services that do not link to this Policy, including other services provided by us or by our Service Providers. If you have questions about our use of your personal information, please contact us using the information in Section 12 below.
1. Personal Information We Collect
We collect information from you in various ways when you access or use the Site or otherwise interact with the Services. This information may include:
Information you provide to us
Contact information that you provide, such as your first and last name, email address, home address, and phone number; feedback or correspondence, such as information you provide when you contact us with questions, feedback, or other correspondence; marketing information, such as your preferences and consents for receiving communications about our activities, events, and publications, and details about how you engage with such communications; and other information which you may provide voluntarily or that is necessary in connection with your interactions with us through the Site or Services.
Information we obtain from third parties
Social media information. We may maintain pages on social media platforms, such as Facebook, LinkedIn, Instagram, and other third party platforms. When you visit or interact with these pages, the platform providers' privacy policies will apply to your interactions and their collection, use, and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy and Terms of Use.
Data enrichment sources. We may obtain additional information about you from third party data providers, including property records and public records databases, demographic and behavioural data providers, publicly available social media profile information, and other commercially available data sources. This information helps us provide more relevant services and communications.
Other sources. We may obtain your personal information from other third parties, such as third party analytics services, marketing partners, publicly available sources, and data providers.
CRM and communication data
If you communicate with us by email, text message, or other electronic means, or if we use customer relationship management ("CRM") tools to manage our interactions with you, we may collect and process email message content, headers, metadata, and attachments; text message content and metadata; communication timestamps, read receipts, and delivery status; contact information and communication history; and notes and records relating to our interactions with you. When email synchronization is enabled, information from emails exchanged with you may be processed and stored, including email content, sender and recipient information, timestamps, and attachments. This data is used to provide better service, maintain accurate records, and facilitate follow up communications.
Automatic data collection
We and our Service Providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications, and other online services. This includes device data (such as operating system type and version, manufacturer and model, browser type, screen resolution, device type, IP address, unique identifiers, language settings, mobile carrier, and general location such as city or geographic area) and online activity data (such as pages viewed, how long you spent on a page, browsing history, navigation paths, access times, and whether you have opened our marketing emails or clicked links within them). We use cookies, local storage technologies, and web beacons (also known as pixel tags or clear GIFs) for automatic data collection.
2. How We May Use Your Personal Information
We may use your personal information to provide and operate our Services and Site; to communicate with you about our Services and business, including announcements, updates, security alerts, and support and administrative messages; to provide support and respond to requests, questions, and feedback; to manage our relationship with you using CRM tools; to send you follow up communications if you have opted in, including by phone, email, and SMS text messages; to send you marketing and promotional communications if you have opted in; to comply with applicable laws, lawful requests, and legal process; for compliance, fraud prevention, and safety; and to create anonymous or aggregated data for our lawful business purposes. You may opt out of marketing and follow up communications as set out in Section 6 below.
3. Use of Artificial Intelligence
We may use artificial intelligence ("AI") and machine learning technologies to provide and improve our Services.
AI generated content. We may use AI to generate, assist with, or enhance content on the Site or in our Services, including property descriptions, blog posts and articles, social media posts and marketing materials, email communications, and advertising copy. AI generated content may contain errors, omissions, or inaccuracies. You should not rely solely on AI generated content for important decisions, including real estate transactions, without independent verification.
AI assisted communications. We may use AI to draft and suggest responses to inquiries, analyze communication patterns, provide automated responses to common questions, and prioritize incoming communications. A human may review and approve messages before they are sent, though some automated responses may be sent without individual human review.
AI based analysis and recommendations. We may use AI to identify potential opportunities based on your stated preferences, suggest properties that may match your criteria, analyze market trends, and optimize communications. These analyses and recommendations are provided for informational purposes and should not be considered professional advice.
Your rights regarding AI. You may request information about whether AI was used to generate specific content, request human review of significant decisions made with AI assistance, opt out of certain AI powered features where technically feasible, and provide feedback on AI generated content. To exercise these rights, please contact us using the information in Section 12 below.
4. How We Share Your Personal Information
We do not sell your personal information. We may share your personal information with our internal team, partners, and affiliates to facilitate your interactions with us; with our Service Providers who provide services on our behalf (such as hosting, information technology, CRM services, email delivery, AI and machine learning services, and website analytics); with professional advisors such as lawyers, bankers, auditors, and insurers where necessary; for compliance, fraud prevention, and safety; and in connection with a business transaction such as a merger, acquisition, reorganization, or sale of assets. We will never disclose personal information such as phone numbers and SMS consent to any third parties for their marketing purposes.
5. Advertising and Tracking Technologies
We may share certain information with third party advertising platforms, including Meta (Facebook and Instagram), Google, and other advertising networks, to deliver targeted advertisements, measure the effectiveness of our campaigns, create lookalike audiences, and track conversions. These platforms may collect information through cookies, pixels, and similar technologies, including device identifiers, browsing behaviour, and interactions with our advertisements. We use tracking pixels on our Site to measure the effectiveness of our email campaigns and analyze user behaviour. We participate in interest based advertising, which means you may see our advertisements on third party websites based on your browsing behaviour and inferred interests.
6. Privacy Choices and Opt Outs
Online tracking opt out. You can block cookies in your browser, block advertising ID use in your mobile settings, and use privacy plug ins or browsers such as Brave, Privacy Badger, DuckDuckGo, Ghostery, or uBlock Origin. For more information about cookies, visit allaboutcookies.org.
Platform opt outs. Google (adssettings.google.com) and Facebook (facebook.com/about/ads) offer opt out features for interest based advertising. You can also use the Digital Advertising Alliance (optout.aboutads.info) and the Network Advertising Initiative (optout.networkadvertising.org). Because these opt out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.
SMS communications opt out. To opt out of receiving SMS communications, reply STOP to any SMS communication sent to you.
Email communications opt out. You may unsubscribe from email updates at any time by following the unsubscribe link in the email.
Your privacy rights. Depending on your location, you may have the right to request access to a copy of the personal information we hold about you, correction of inaccurate or out of date information, and deletion of information we no longer need. You may also have the right to object to or restrict certain uses of your personal information and to withdraw your consent. To exercise these rights, please contact us using the information in Section 12 below.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements, and to provide you with the Services. Contact information and communication records are generally retained for the duration of our relationship with you and for a reasonable period afterward. When personal information is no longer necessary, we will securely delete or anonymize it.
8. Third Party Services
The Site and Services may contain links to websites and other online services operated by third parties. These links are not an endorsement of, or a representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions.
9. Security
We employ technical, organizational, and physical safeguards designed to protect the personal information we collect, and we follow generally accepted industry standards to protect personal data during transmission and in storage. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect personal data, we cannot guarantee its absolute security.
10. Children
Our Services are not intended for use by children under 18 years of age. If we learn that we have collected personal information from a child under 18 without the consent of a parent or guardian as required by law, we will delete it.
11. SMS Text Messaging Terms of Use
Use of SMS text messaging. We use SMS text messaging to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
Unsubscribing. You can cancel the SMS service at any time by texting STOP. After you send STOP, we will send a message to confirm that you have been unsubscribed, and you will no longer receive SMS messages from us. If you want to join again, simply sign up as you did the first time.
Assistance. If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or email us at wahab0485@hotmail.com.
Carrier liability. Carriers are not liable for delayed or undelivered messages.
Frequency and data rates. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have questions about your text or data plan, contact your wireless provider.
12. How to Contact Us
You can reach us by email at wahab0485@hotmail.com or by phone at (647) 926-1254, or at the following mailing address:
Wahab Khan
Executive Real Estate Services Ltd., Brokerage
5 Conestoga Dr, Brampton, ON L6Z 4N5
13. Changes to this Privacy Policy and Terms of Use
We reserve the right to modify this Privacy Policy and Terms of Use at any time. If we make material changes, we will notify you by updating the date at the top of this Policy and posting it on this website.
14. Canadian Privacy Rights
We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law. Subject to legal limitations, you have the right to access the personal information we hold about you, to request correction of inaccurate information, and to withdraw your consent to our collection, use, or disclosure of your personal information at any time. To make a request, please contact us using the information in Section 12 above. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
All information is deemed reliable but not guaranteed and should be independently reviewed and verified.